General Terms and Conditions of Sale

Article 1 – Purpose

These General Terms and Conditions of Sale (GTC) define the rights and obligations of the parties in the context of the online sale of products offered by THE NEEDLES FACTORY to the customer.

Article 2 – General Provisions

These General Terms and Conditions of Sale (GTC) apply to all sales of products, made through the company's website, and are an integral part of the contract between the Buyer and THE NEEDLES FACTORY. The Seller reserves the right to modify these GTC at any time by publishing a new version on its website. The applicable GTC are those in force on the date of payment (or the first payment in case of multiple payments) of the order. These GTC can be consulted on the company’s website at the following address: [URL of the site or GTC page].
THE NEEDLES FACTORY also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The customer declares to have read all these General Terms and Conditions of Sale, and if applicable, the Special Conditions of Sale related to a product or service, and to accept them without restriction or reservation.
The customer acknowledges having received the necessary advice and information to ensure that the offer meets his needs.
The customer declares to be legally able to contract under French laws or validly represent the natural or legal person for whom he is contracting.
Unless proven otherwise, the information recorded by THE NEEDLES FACTORY constitutes proof of all transactions.

Article 3 – Prices

The prices of products sold through the website are indicated in euros, all taxes included (VAT + any other applicable taxes), on the product order page, and excluding specific shipping costs.
THE NEEDLES FACTORY reserves the right to modify its prices at any time for the future.
The telecommunication costs necessary to access the company's websites are the responsibility of the customer. Where applicable, shipping costs are also charged.

Article 4 – Conclusion of the Contract Online

In accordance with the provisions of Article 1127-1 of the French Civil Code, the customer must follow a series of steps to conclude the contract electronically to be able to place the order:

  • Information on the essential characteristics of the Product;

  • Choice of the Product, if applicable, of its options;

  • Indication of the customer's essential contact details (identification, email, address…);

  • Acceptance of these General Terms and Conditions of Sale;

  • Verification of the order elements and, if necessary, correction of errors;

  • Follow-up of payment instructions, and payment for products;

  • Delivery of the products.

The customer will receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it.
The customer will have the opportunity to view the details of his order, its total price, and to correct any errors before confirming it. The confirmation of the order will constitute the formation of this contract.
The customer must therefore check the accuracy of the order and immediately report any errors.
The language proposed for the conclusion of the contract is French.
In the case of a product or service that requires personalization, the elements must be sent within the time specified on the product page or via the dedicated form.

Article 5 – Products and Services

The essential characteristics of the goods, services, and their respective prices are made available to the buyer on the company’s websites. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery, and execution of the contract.
THE NEEDLES FACTORY undertakes to honor the customer's order within the limits of available product stocks only. Failing that, THE NEEDLES FACTORY informs the customer.
These contractual information are presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation during the order validation.
The parties agree that the illustrations or photos of the products offered for sale have no contractual value.
The validity period of the product offers and their prices is specified on the company’s websites, as well as the minimum duration of contracts offered when they concern a continuous or periodic supply of products or services.
Unless otherwise specified, the rights granted under these terms and conditions are granted only to the natural person signing the order (or the person holding the communicated email address).
In accordance with legal provisions regarding conformity and hidden defects, the Seller refunds or exchanges defective products or products that do not correspond to the order. Refunds can be requested as follows: by email at [customer support email] with photo evidence of the problem within 7 days of receipt.

Article 6 – Retention of Title Clause

The products remain the property of THE NEEDLES FACTORY until full payment of the price.

Article 7 – Terms of Delivery

The products are delivered to the delivery address that was indicated at the time of the order and within the time indicated. These times do not take into account the preparation time of the order.
In the event of late delivery, the customer has the possibility to terminate the contract under the conditions and procedures defined in Article L 138-2 of the French Consumer Code. The Seller then refunds the product and the delivery costs under the conditions of Article L 138-3 of the French Consumer Code.
The Seller provides a point of contact by email indicated on the site to follow up the order.
The Seller reminds that when the customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the customer’s responsibility to notify the carrier of any reservations about the delivered product.

Article 8 – Availability and Presentation

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers.

Article 9 – Payment

Payment is due immediately upon ordering, including for pre-order products.
The customer can make the payment by credit card or other secure payment solutions. Cards issued by banks domiciled outside France must be international bank cards (MasterCard or Visa).
Secure online payment by credit card is carried out by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network.
Once the payment is initiated by the customer, the transaction is immediately debited after verification of the information. In accordance with Article L.132-2 of the French Monetary and Financial Code, the commitment to pay given by card is irrevocable.
By providing their banking information during the sale, the customer authorizes the Seller to debit their card for the amount relating to the indicated price. The customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it.
In the event of an error, or inability to debit the card, the Sale is immediately resolved automatically, and the order cancelled.

Article 10 – Withdrawal Period

In accordance with the provisions of Article L.221-5 of the French Consumer Code, the customer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of the order.
The right of withdrawal can be exercised by contacting the company at the email address provided on the site.
We inform customers that, in accordance with Article L.221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for certain products or services (e.g., personalized items or digital downloads).
In the event of exercising the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the delivery costs are refunded, with return costs remaining the responsibility of the customer.
Returns of products must be made in their original condition and complete (packaging, accessories, instructions...); if possible, accompanied by a copy of the proof of purchase.
Return procedure: contact the company by email to obtain return instructions.

Article 11 – Warranties

In accordance with the law, the Seller assumes two warranties:

  • Legal conformity warranty

  • Warranty against hidden defects of the products.

The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order placed.
The request for refund must be made as follows: contact customer service by email at [email address] with photo evidence of the defect within 7 days of delivery.
The Seller reminds that the consumer:

  • Has a period of 2 years from the delivery of the goods to take action;

  • May choose between replacement or repair of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

  • Is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods (6 months for second-hand goods).

The consumer may also decide to invoke the warranty against hidden defects as defined in Article 1641 of the Civil Code and, in this case, may choose between cancellation of the sale or a price reduction in accordance with Article 1644 of the Civil Code.

Article 12 – Complaints

If necessary, the buyer may submit any complaint by contacting the company via the contact form available on the site or by email at [email address].

Article 13 – Intellectual Property Rights

All visual or sound elements of the site, including the underlying technology, are protected by copyright, trademark, or patent law.
They are the exclusive property of THE NEEDLES FACTORY or of their respective owners.
Any reproduction or total or partial exploitation of these elements is strictly prohibited without prior written authorization.

Article 14 – Force Majeure

The execution of the Seller’s obligations under these terms and conditions is suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent their execution.
The Seller will notify the customer of the occurrence of such an event as soon as possible.

Article 15 – Nullity and Amendment of the Contract

If one of the provisions of this contract were to be annulled, this nullity would not entail the nullity of the other provisions which shall remain in force between the parties.
Any contractual modification is only valid after a written and signed agreement by the parties.

Article 16 – Protection of Personal Data

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose, and rectify your personal data.
By adhering to these general terms and conditions of sale, you consent to the collection and use of this data for the performance of this contract.
You can consult our Privacy Policy on the website for more details.

Article 17 – Applicable Law

All clauses appearing in these general terms and conditions of sale, as well as all purchase and sale operations referred to therein, are subject to French law.

Article 18 – Mediation and Dispute Resolution

In the event of a dispute, the customer may first contact the company's customer service by email to seek an amicable resolution.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the customer may also resort to conventional mediation by contacting a mediation body (details of the body will be provided upon request).
The European Commission also provides an online dispute resolution platform accessible here: https://ec.europa.eu/consumers/odr.

Article 19 – Archiving and Proof

THE NEEDLES FACTORY will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1360 of the Civil Code.
The computerized records of THE NEEDLES FACTORY will be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

Article 20 – Digital Products

In the case of digital products (downloads), the delivery is made immediately after validation of the payment.
Due to the nature of digital products, no refunds will be granted once the download has begun.
By accepting these terms and conditions, the customer waives their right of withdrawal for digital content not provided on a tangible medium, in accordance with Article L.221-28 of the Consumer Code.